All questions related to your profile and managing it

• How can I change my password? 472
• I play in several clubs, can I have a single login? 307
• I have a single account across several clubs, how do I choose which club to display? 229
• A family member wants to become a member, can I add them? 194
• How do I book for a family member? 87
• I've lost my password. How can I recover it? 337
• How do I change my profile photo and information? 57
• I have several accounts: how do I merge them into a single login? 42
• How do I change the site language? 59
• How do I set my personal access code? 152
• My data: download, leave the club, delete my account 87
• How do I become a club member online? 96

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 229
• Why are some cells pink on the board? 447
• How can I make a booking 1008
• How can I book with a guest? 289
• How can I edit a booking? 240
• How can I delete a booking? 349
• All courts are occupied. Can I join the waiting list? 118
• What payment methods are available to me for a booking? 143
• How to create an open booking 89
• How to join an open match 79
• Where can I find the court access code (door code)? 152
• How do I withdraw from an open match? 62
• How do I view my booking history? 70
• How do I see the weekly schedule? 67
• How do I find and book at another club? 54

How do I register for a camp or a school?

• Sign up for a tennis lesson 186

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 70
• How do I pay for a booking with my wallet? 54
• How do I split the payment with my partner? 50
• How do I use my restaurant vouchers? 65
• How do I view and pay my invoices? 43
• How do I download my certificates? 57
• How do I send money from my wallet to another member? 68

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 91
• How do I join my club's WhatsApp groups? 88
• How do I take part in the Défi-Plugin (challenge tournament)? 47
• Défi-Plugin: I played without creating the match, how do I enter the score? 52

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 119
• How do I turn on dark mode? 44
• How do I install the Plugin.ch mobile app? 175
• How do I choose the notifications I receive on my phone? 56
• Where can I find the messages sent by my club? 47

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 105
• The administration home page 75

• Manage access 87
• Manage membership cards 69
• Manage clubhouse 63
• Manage restaurant credit 47
• Manage email sending 52
• Manage invoicing 59
• Manage member groups 59
• Manage registrations 63
• Manage special days 42
• Manage offers 46
• Manage online payments 67
• Manage billing regions 61
• Manage the club manager 55
• Manage challenge tournaments 48
• Manage RFID validation 113
• Manage general settings 49
• Setting up the accounts (general ledger) 156
• Configure EBICS: connect Plugin.ch to your bank 64
• Gate access log 60
• Manage multiple buildings 157

• Create a new court 83
• Manage court groups 68
• Manage booking periods 94
• Manage court usage 84
• List, edit, or delete a court 95
• Manage sports 57
• Close courts 52

• Create a new season 53
• Edit or delete a season 75
• Open the winter season by copying last season 66
• Link a sport to a season 59

• Manage recurrence authorizations 76
• Manage restrictions 51
• Manage subscription type 67
• Create booking prices: per session or per season 45
• Check rates with the rate grid 58
• Manage non-member and pay-as-you-go deductions 73
• Booking without a subscription: the guest subscription 82

• Create an item 62
• Assign an item to a member 63
• Edit or delete an item 70
• Delete an item assigned to a member 91
• Import linked items from Excel 80

• Display the member list 68
• Create a new member 99
• View a member's detailed information 90
• Display a member's operational data 103
• Manage member subscriptions 80
• Import member data 78
• Print member cards 56
• Print and export the member list 68
• Charge an item to a member or a group 97
• Link a member to a group 75
• Edit and delete a member 53
• Search for a member 54
• Managing duplicates: merging two profiles 78
• Managing units to be deducted: personalised hours and non-members 53
• Manage Swiss Tennis licenses 48
• Topping up a member's wallet 46
• Find and reactivate a removed member 62
• Issue a certificate for a member 40
• Managing families 57
• Handling erasure requests (GDPR) 45

• Add a new sponsor 63
• Invoice sponsors 52
• Re-invoice sponsors 52

• Assign and remove a role 90
• Roles and access: create and edit a role 56

• Gérer son école de tennis : la marche à suivre 123
• Activating the Lessons module 126
• Creating lesson items 58
• Create, edit, and delete a lesson 84
• Manage lesson groups 55
• Manage lesson enrollments 70
• Prerequisite 170
• Invoice and reminder texts 57
• Teachers' schedule 62
• Grouped payments of registrations (basket) 56
• Change the rate of a registration 84
• Copy a lesson for the next season 62
• Changements en cours de saison 86
• Cancel or make up a lesson 68
• Ce que fait le prof 62
• Prix, membres et non-membres 69
• Paiement en ligne et facturation 106
• N° AVS et export Jeunesse et Sport 119
• Questions fréquentes sur les cours 87
• Résoudre les conflits de planning 68
• Proposer des créneaux de préférence 59
• Placer les élèves automatiquement 66
• Envoyer son planning à un professeur 65
• Préparer le planning de la semaine 66
• Reprendre les groupes de la saison passée 68

• Complete management of equipment rental 76

• Find old invoice groups (archives) 56
• Invoice considerations and display 67
• Create invoices 56
• Send invoices by email 60
• Manage payment reminders 54
• Print invoices 55
• List and search invoices 63
• Edit and delete invoices 67
• Invoicing a membership fee or an item: what's the difference? 93
• Automatic reminders for e-mail invoices 43
• Keeping the accounts with the general ledger 52
• Manage family discounts 58
• Import accounts from Excel 89
• Carry an overpayment over to the next invoice 52
• How invoice dates are calculated 90
• Annuler une facture ou une ligne déjà comptabilisée 46
• Transit accounts for online payments 132
• Cancel a reminder and go back to the original invoice 62
• Invoicing guests (non-member hours) for the season 45

• List of bank payments 49
• Processing via bank files 89
• Process a manual payment 55

• Process installments 54

• Managing bookings in the schedule 89
• Configure and use open matches 81
• Manage the set times 61
• Create a promo code and use it 101
• Refund a fixed-hour session that was released and taken again 65
• Moving a booking and creating a recurrence in the schedule 62
• Creating and managing recurrences 51
• The weekly view and the all-sports view 81
• The cash journal and the history of a booking 56
• Manage cash register prices 48
• Offering items with a booking 112
• Deleted bookings and deletion records 50
• Replace a player on a fixed hour 95
• A fixed hour cannot be added: nothing is displayed 50

• Manage automatic emails 55
• Sending bulk emails 54
• Manage messages 63
• History of sent emails 49
• Writing an e-mail with the editor 168
• Birthday and inactive member e-mails 53

• Manage challenge tournaments 57

• Enable partner search 86

• The statistics dashboard 100
• Invoicing bookings from the statistics 69

• Access the program 208
• Booking by a member 85

• Creating and configuring a lesson 92
• Sign up for a tennis lesson 81
• Managing registrations (administrator) 71
• Managing groups and the schedule 73
• Tennis lesson invoicing 65
• Invoicing check and Youth and Sport export 123

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 69
• Adding and editing an employee 50
• Special cases: minor salary, young people, pensioners, LPP 51
• Running the monthly payroll 52
• Entering a compensated absence (army, maternity, illness, accident) 85
• The 13th salary and holidays for hourly employees 74
• Paying salaries and reconciling them with the bank 87
• Correcting an approved payslip 54
• Salary certificates and annual lists 82

You'll find all the questions about booking without an account

• How can I book if I don't have an account 933
• Where can I find available courts in my area? 208
• How can I edit/cancel my booking if I don't have an account? 243